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Why don't people tip appropriately?

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I work at a restaurant. Here is what I want to know. Do people not understand that servers make only 2.13 an hour, and we depend on our tips to survive? How is it that a family can come in and spend over 100 dollars on dinner, and not tip you appropriately for outstanding service? I have literally had a table of people praise me for how great I did, and then only tip 10%?