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Where's my damn hat?

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I have a question that maybe someone can help me out with, I just 11 days ago place a order with hometeams.com and I have not recieve my order, and what makes me mad is that I gave this theaving motherf*** my credit card number, when I called a week after I placed my order they told me that they were moving to another ware house, but I order a week ago shouldn't they had send my order out already? Now of all of a sudden they don't even answer the phone it just rings and rings, they told me it would take 72 hours to process and it would be sent out, does anyone have a problem with this company as well? I try to file a complaint but is impossible somebody talk to me, nike