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Usually because they're stressed out. Most people have a lot to worry about Christmas time -- gifts, food, preparing the house for guests, last minute shopping.. No one likes to be rushed, but at this time, most people are. So when they're out doing things, they get crabby. Most people would rather just kick back and relax at home in the PJs.
Not all people are rude on cristmas, some people might be rude or cranky because they are stressed, or drank or something. But then again it does depend on why you think they are being rude. Sometimes they are not being rude, just getting mad at un-smart things.
Some people may not like Christmas. Something bad may have happened to them or a loved one and it might remind them of that.