Make sure the hold switch isn't on first of all, and that the battery is fully charged.
If that's not the problem, it may need to be reset.
You'll probably be able to get more info if you visit the website for product support:
Perhaps it's defective. Call the support team, and they can tell you whether or not you need to return it to the store.ipod frozen
AHHH I REDET IT AND IT DIDENT WORK HELPPPFirewall is turned off