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Walmart is so rude

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In some walmarts, nobody smiles at you. They're hospitality is horrible. When you see the commercials, the employees look so nice, but when you go to a walmart, NOBODY IS NICE. Me and my mom shopped there once, and the cashier person wouldn't even talk to us, she/he/it, didn't even tell us the cost of what we bought. Why is walmart so rude? When on TV they're so nice?