if your talkin 'bout symbols like hearts then just go on start then on microsoft words at the top click insert then click symbols and pick the 1 you want
u need to go to control panel
regional and language options click
then "keyboards tab"
then change your language from
"english us" to "english uk" shud alter the @ and " sign back to how it was
if in the drop down menu "uk" is not there you need to add it and set to default
hope that helps
you can easily press:
ALT, on your keyboard, next to the space, then on your keypad, press a number, or two numbers.
Example, if you press ALT 3, it comes up as a heart.[[♥]]
Or you could always type " ♥ "!
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