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Why isn't my download for RIFT working?

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So iv put my credit card info in and everything for the game. When i click buy game it takes me to my Manage Account page and under manage game it says RIFT order now, once i click this it takes me back to the buy now then back to order now. Another thing it does it once i click order now it takes me to buy now and i click it then takes me to the select a plan page once i select my plan it takes me right back to the order now page. Can anyone tell me whats wrong? Iv contacted the Tech support via email, but its been about 6 days since iv sent it. Help?