When to File a Grievance: Dealing with a Negligent Case Manager

should i file a grievance? my case manager is not contacting me when im homeless and need help and is overall negligent , its been three years.

Answer

Oh honey, I'm so sorry to hear you're going through this. Three years of negligence from your case manager? That's unacceptable!

Now, let's get down to business. You want to know if you should file a grievance. The answer is a resounding YES. Like, yesterday.

  • Document everything: Keep a record of all interactions (or lack thereof) with your case manager. Dates, times, and details of conversations or emails.
  • Know your rights: Research the policies and procedures of your program or organization. You have the right to timely communication and assistance from your case manager.
  • Be prepared: Gather evidence of negligence, including any instances where your case manager failed to provide adequate support or resources.

When filing your grievance, be clear, concise, and professional. State the facts, and don't be afraid to advocate for yourself. You deserve better.

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