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Why hasn't Webkinz been working?

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My little sister plays Webkinz and there are errors on the page when she enters the site. The part that says LOG IN is blocked for some reason so she can't log on. So, we tried going on the parents area which has another way of logging on and that disappeared too. We tried everything on the website and there is no other way to get on her webkinz. It's been like this for about a week now and has never happened before. I have a brand new computer with great internet connection and recently installed the newst version of Adobe. Is there any way to fix the error so she cant start playing again?