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Vonage not working

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Does anyone have vonage phone service? I just got it about a month ago, and I have not had service since last sunday. Error code 004 keeps coming up and theyre tech support is worthless. I hate paying for something I can't use. I don't have a cell phone, and theyre tech support wants to be able to talk to me while I try to fix this problem. If I can't use my phone, they can't talk to me. I am really really really frustrated. Ready to just go get another cell phone and tell them where to put theyre product.. Please help if you can.