Do call center agents need stress management?

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• Answer #1

  BPOs are here to stay. According to Nitin Walia, “India is no longer known as land of Elephants and Snakes but the land of High Talent professionals and cost effective corporate BPO solutions. India is becoming the leader in outsourcing with no close competitors. The BPO industry in India has been mushrooming right since the decade begun. Indian BPO industry, as per NASSCOM estimates, is bound to cross the $100 Billion mark by 2015.”

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• Answer #2

  Not sure, I don't live in the Philippines, nor do I work in a call center.

  You live in the Philippines, so maybe you can contact local call centers and see if they are interested in these seminars. I'm sure the job is stressful, with long hours and lots of rejection and frustration.

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