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Steves ex-boss

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My friend Steve had an ex-boss who harassed the staff, the customers and Steve. After he was fired unjustly he wrote a detailed letter: (1) giving a blow-by-blow description of how the ex-boss harassed employees, customers, and Steve. (2) and the reason that Steve wrote the letter to the CEO is because the CEO needed to know how this ex-boss operates.

Right after the CEO received the letter (at his house) the ex-boss had a review and was put on warning. My question: Since the boss was put on warning how is she monitored? (Keep in mind she is a manager in bank branch and her boss and the higher ups are not there every day).