what is your job,how do you talk with your customers?

Why is the customer always right?

Well no, the customer is not always right. When I ran bike shops I had customers who would lie through their teeth trying to scam us or get something for free.

In general you do bend over backwards to please a customer who thinks they are right even if they aren’t but when you have a customer who is being deceitful I’d never give an inch.

If a customer is throwing a fit or tantrum, keep quiet, don’t argue and make sure that you listen to what they are saying. Most difficult customers will become less difficult if you listen to them and then agree at least with their point of view.

Oh and I work in a pharmacy, I get a lot of customers complaining about prices or medicine. You just suck it up. But like filletofspam says if the customer tries and scam you, you stand your ground.

Where I work, in a night club. If anyone gets in my way i shout at them otherwise they wont hear me lol. and if they dont like it i wont hesistate to tell them about themselves and if they dont like it they get kicked out. But a club is about the only place you can speak to people like that lol.

In my job, it’s hard becauseof the ‘customer is always right’ thing. I’m doing hairdressing and quite often there are clients that want a cut/colour and you have to find a way to tell them that it really won’t suit them because of this or that. You have to always, no matter what job you have, treat the customers like gold. Customers and clients are what runs your business. With no customers, where’s your money?

I’m a hairdresser so I spend all day with clients, you have to make clients feel welcome, where I work I have to greet every client the same “Hello (name of client) my name is Danielle _, I’m your personal stylist for today, so if you’d like to follow me over, then we can get started etc etc etc how has your day been so far.. etc etc etc”

But obviously not every job is going to be the same, you must remember that the client is ALWAYS right, never let them get upset, if they make a complaint and you cant deal with it yourself then go get someone else, like the manager.

Always speak politely, clients are so important to a business, that’s where the money is from, make sure you treat them amazingly, at my salon we serve champagne and everything!

I am a counselor. Basically there are a few things to keep in mind when dealing with people. Try to be real with people. They will notice genuineness. Try to notice people. People are so used to being ignored that they really do appreciate being noticed. Learn your regular customers names. Ask them how their day has been, if they have kids, ask them how their kids are. When someone comes in upset, first take a breath. Your body is immediately aroused when it senses that it is being attacked. You want to take the breath to calm down. Remind yourself that this isnt about you. 90% of whatever a person brings to the table is themselves. An immediate way to diffuse anger to make the person feel like you are on their side. First, listen to what they are saying. Under the anger, there’s something they are saying. Paraphrase (i.e. repeat in different words) what they are saying to show understanding (‘what i am hearing is that you are upset because’, ‘it seems to me like you are upset because’, ‘it sounds like you are upset because’). If they disagree, tell them you would really like to help them, and you would appreciate if they could explain again. If they agree, then be empathetic. You dont have to agree with them, but you can say that you understand why they are experiencing whatever particular emotion they are experiencing (‘I understand that this situation is upsetting to you…’), and then say that you are there to help them, and together you are sure that you can come up with a solution. Try to not take what they are saying personally. If you cant calm them down or resolve the situation, apologize for not being able to provide more help and explain that the policy is for you to call your supervisor/manager.

i just wish that i can give all of you likes,thank you so much

thank you colleen for helping me.:) and also filletospam.you both have a point in what you said,so thank you so much and ofcourse thank you our nice dude miguel for sharing

these are very important things you told me,thanks for advice Irene

yea you are right,thank you jennybean :)

you adviced me the basics,thank you very much Renee :)

thank you very much Danielle :)

thank you Ty.your advice is helpful,as everyone,s was. i will do things which you said.and thank you :)