How to you deal with a guest who is angry?

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• Answer #1

  Keep your body language open, facial expression understanding and listening. Empathise with the customer. Do your very damdest to please them. Dont get defensive just be yourself, and try keeping the situation calm and professional...like you normally are!!!

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• Answer #2

  Well, I would answer like a normal person but since evekat has that covered, KICK THERE MOFO ASSES xD

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