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How to increase sound?

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Hi, I have a new laptop, and sometimes, I have to hold it up to my ear, to hear, esp. if something else is running in the room, like the tv. I have the sound up as far as it will go, and whatever program I am trying to listen to, is up all the way too, is there anything else I can do to increase the volume... or do I maybe have a defect in my laptop??

Also, I have aol and I can't see the pictures in the news stories... I can click on them, and they will open into another box, and then, I can see them, is there anything I can tweak... so that they will appear, when the screen opens???

There is a note under them saying to disable my pop up blocker... not sure how to do that, or if I should... I do not like popups.