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How can I retrieve my Gaia online password?

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I was in fact hacked, a REALLY long time ago.. and the hacker(s) managed to change my password and email address. I filed a hacking report, and they replied saying it was too late to help me. I've lost very rare items, and a lot of gold.. but right now, I just really want to see if there's a way to get my account name back. The items are long gone, and that's that. Does anyone know a [not really hacking] kind of way to get my password and the changed email back? I don't want to resort to hacking, because I'm afraid of losing my current account.