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How can I find a private number if *69 doesnt work?

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I've been having a call lately that when my phone rings it pops up private, I looked up a few ways to unblock it and they come up dial *69, well when I try to do that I comes up with your call cannot be completed as dialed I have an idea I think I know who it is but I would like to make sure, I really would like to know if there is anyother way than that and calling my phone company, they arent open when the private number calls.