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friend's e-mail got hacked, how do I get in touch with my ISP?

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My best friend's e-mail got hacked and as soon as he had done that he changed the password. One day, she was sitting in her home, minding her own business when a friend called and told her the strangest thing. Somebody had hacked into her e-mail and had asked her friends to send 100 L.E. to a certain mobile number and one of her frinds had believed her. How do we know who this guy is? If i have the number, can I found out the true hacker's identity?