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Is happy ( not sarcastic or mean or in a bad mood. ) Gets to the point ( it annoys me when people beat around the bush )
A Great Customer Service is when people are so satisfied and happy with your service that they love to come back each time at your place.
That really depends on the industry/what job the person is working at. For something like a cafe, I’d say that great customer service would be greeting the customer with a smile, asking how their day has been and asking what you can do for them, making/serving them what they asked for in a reasonable amount of time, clearing dishes when need be and asking if there is anything else they want etc. Maybe giving them a magazine/newspaper as they sit at the table if they are alone. Doing things like giving them a free sample of a cookie with their coffee would make the customer pleasantly surprised and would probably be good for the business as they might buy a cookie next time they come in.
to antisipate what the customer wants. be polite and understanding of there needs, and most important is to listen to them.
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