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Does L'oreal's color remover work?

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I've been coloring my hair for year. I have some premature grey strands. I used to go to the salon, and I wasn't changing my hair color, just masking the greys, so my hair colorist told me it was ok, to do it at home, so I've been doing that. I naturally have strong red in my hair, buit my hair color is medium brown. I want to go a bit lighter (like a carmel), and tried that this weekend, and now my hair is really dark??? Not sure what happened. I saw Loreal has a color remover, should I try that? From what I have read, the permanent color must still be in my hair from before and I am coloring on top of color, and that is why it is so dark.
How do I fix this? thanks.