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How come people are so mean sometimes...and what do I do about it?

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Earlier today I got a friend request on facebook. It was my bff's Ex. I'm not his biggest fan but I accepted and we started to talk online. He later IMed me, and I wasn't jumping out of my seat about that either but I talked to him because he told me he had a quesiton. So he asked me if I liked his BFF and I told him no and we just started talking, I don't remeber why but he upset me and I called him a name I shouldn't have. He just laughed about it because we usually joke about hating each other. But than later on he told me I was ugly, and that he hates braces. and than was like You have never even had a boy friend. and it made me feel terrible and like I was an ugly person. Now I beleive every person is beautiful but his comments just really upset me and I don't know what to do. I do love myself even though sometimes I don't. I just don't know what to do. I apologized for calling him a bad name too. Help? Please! I know that I need to move on but I just feel so ugly right now and I can't believe that some people would say that to others. I mean, I can't help it if my face is longer than others, or if I'm not the skinniest girl or if I'm missing two of my teeth. I mean I am happy and thankful to even be given the oppurtunity to live a healthy life, so why do people have to be mean like that.