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how can I get my photo into one of the right formats? it's saved on a document, but I don't know how to get the correct format in the address.
You'll need to save it out of the document, by itself...eg, is it in a word doc? Then, copy the image, and then "paste" it into a photo editing program.
All I do is open the pictures thingy and search for them and the you just click on it and the click for a caption and then it should work.
copy and save