Why cant i log into neopets?

From the Neopets Webpage:

Login Problems: Please check that you are using your correct username and password when you try to log in. If you are unsure what this is simply click on “Log In” (in the yellow side bar) and enter your username in the “Lost Your Password” box. Your username and password will now be e-mailed to you.

If, after receiving confirmation of your password, you still cannot login, there are a few other things to take into consideration. Copying and pasting the information from the e-mail can create spaces before and/or after the password, which will cause the system to reject it. If you are typing it in directly, be sure you have the most updated version of your browser installed. Older versions may cause conflicts when logging in. If none of this has helped, check the settings of your computer’s clock and calendar. The system is time sensitive and if your date and time is incorrect the system will not give you access to your account.

If you have a different question that was not answered above, please fill out the form below:

http://www.neopets.com/autoform_support.phtml?support=passwords