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I can't seem to find a good paying job

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I have always worked in restaurants as a waitress, And I come to find it's not what I like, it just doesn't work out for me. I try to find good jobs but no one hires me, I feel like something is wrong with me. I am smart and I deserve a lot better than what I get. I know with the economy the way it is it is much harder now. My question is, What do hiring managers look for in someone applying for a job at a place like kohl's or macy's or just a good career job