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I can't log in to my webkinz site

Asked by rubypb 3 months ago, 5 answers.
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After months of playing just fine, I can't log in. I've uninstalled my the flash player and reinstalled it dozens of times, I've cleared the cache and history. Nothing is working. Other people have not problems so it's not on Webkinz end. When I try it with the flash installed, I get a blank white page with error on page message at the bottom. Then when I uninstall the flash, I get as far as the home page but the log in button says, Download Adobe Flash Player and it takes me to the site to download it. It's a vicious circle!! Help me please,

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kitty Answered by ty on Apr 05, 2008, 09:39AM
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A couple of people on this site are having problems with it? Maybe there's something going on at their end?

Answered by golfer_gp on Apr 06, 2008, 07:01AM
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Using the URL http://www.webkinz.com/us_en/ was a workaround for me. It appears that Webkinz was having a problem either reading or setting my cookie to determine the proper language. This URL bypasses this process. I can log on with other accounts on my same computer (I am using Windows XP) but this issue only impacts my account. I would think it must be an IE setting then but I compared the settings and they are the same. This started after I installed IE7 so could be related. Appreciate any insights from others...

Answered by fau on Apr 06, 2008, 08:12AM
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it was hard 4 me to log on but I found a way.type welcome to webkinz a ganz site and then click search. I hope this works.need any more helpe-mail me at Fun mail me

Answered by leghend77 on Apr 21, 2008, 05:42PM
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I too am having the same problems. Exactly matter of fact. I wrote to customer service in hopes to find an answer soon. It HAS to be on their end. Looks like we have done everything and it's good to know we aren't alone!

Answered by leghend77 on Apr 21, 2008, 05:43PM
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I too am having the same problems. Exactly matter of fact. I wrote to customer service in hopes to find an answer soon. It HAS to be on their end. Looks like we have done everything and it's good to know we aren't alone!

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