Octopus Tech

Customer Service, Technical Support, Lead Generator, Chat Support, Email Support, Virtual Assistant Services

ABOUT ME

Octopus Tech is an emerging Indian outsourcing company that offers call center services to companies all across the globe. We offer customized multi-channel solutions that help reduce costs and increase profitability.

Meeting Customers’ Demands for Tech Support in the Age of IoT

The explosion of billions of physical devices, systems and technologies around the globe and into our lives have provided us with an opportunity to connect to the internet while collecting and sharing data. The resultant connectivity has created efficiency

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Applying ORM Strategy via Call Centers to help Build Brand Loyalty

In our modern times, the internet has turned out to be the most reliable source of information about a person, thing or a business and is currently preferred by 2 out of every 3 individuals. It happens because, with each passing day, our lives are becoming

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Steps to Track your Call Center’s Performance using KPIs

Call center monitoring is an ongoing procedure of collecting data, analyzing it and giving feedback. Since it directly affects the customer satisfaction , employee retention, and your bottom line, it is essential to carefully navigate the implementation

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8 Simple Strategies to Warm Up Your Cold Calling Services

Before plunging headlong into ways for warming up your cold calling services, let’s spend a moment to understand what cold calling or warm calling actually is. Though two sides of the same coin, they are as much different as they can get. In simple words,

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How to Improve Customer Satisfaction in Your Call Center

Recently call centers have evolved rapidly in many sectors such as banking, retail, Government, tourism etc. from being a simple add-on, customer-facing service to an important differentiator. In today’s race for competition and internationalization, custo

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6 Reasons Why In-App Chat is the Untapped Potential for Your Business

One doesn’t require to be a marketing expert himself to understand the crucial role the customer support plays in any business and as we all know, action speaks louder than words, your customers are the ones who will spread the word about your business and

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Full-Time Employee vs Virtual Assistant: Which is Better for You?

Virtual Assistants fulfill many roles today that range from providing the right amount of support to engaging the right amount of expertise to help you prosper. There often comes a time when a business owner has to make a decision regarding hiring someone

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Nurture Your Leads Better using Call Center Services

A thousand new leads mean nothing to your business if you don’t know the art of conversions. While new leads serve nothing less than the lifeblood of every sales team, only less than half of all the leads get converted into sales. As a result, these compan

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Understanding Different Inbound and Outbound Call Center Services

A call center which is basically a centralized office used for handling large requests via telephone plays a very important role in determining customer loyalty and the overall long-term profitability of any business, though for some unknown reasons, it’s

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Debunking 8 Common Myths Associated with Call Centres

Perceptions regarding call centres vary from person to person, despite the fact that most of these come from people who haven’t had any experience working in one. The general image that pops in one’s head whenever thinking of call centres is of a room

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Cloud Contact Centers ~ Revolutionizing Customer Experience

Cloud Contact centers have been gaining popularity recently. The reason being simple enough, as the times are changing so is the need to change the way we are used to looking at call centers till now. Don’t get me wrong, I am not against the traditional ca

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Learn What are 2018’s Top Customer Experience Trends

CX or customer experience is the major deciding factor determining the future of any organization. Providing a quality customer service is vital to the growth of the company. One cannot hope to succeed without involving a loyal customer fan base. Most busi

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How Smartphones Have Changed Call Center Services

Here goes an interesting fact about smartphones, out of the total population of the world which is roughly 7 billion, 3.7 billion own mobile phones. The fact seems much more intriguing when you realise that only 3.4 billion own toothbrushes. Smartphone,

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Tips for Enhancing Customer Experience Via Live-Chat

Providing customer support is vital to any organization as it strengthens the company-consumer relationship, special emphasis should be laid on the quality of this service provided be it inbound or outbound call center services , email support, or chat

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Reshaping Call Centers with the Help of Artificial Intelligence

Today, Call Center Services mostly rely on telephones to conduct 2-way communications. This has worked well till now but with the changing times, it’s getting hard for customer care representatives to meet up with the ever-growing expectations of custo

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The Benefits of Outsourcing Your Lead Generation Services

Hard times call for hard actions. This saying has never been truer than for now. In today’s cutthroat competition, relying solely on inbound marketing to generate qualified leads is not enough. But what if you are provided with an option of outsourcing le

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BPO Outsourcing Benefits for the Insurance Sector

Insurance basically offers a protection from uncertain financial loss. This sector, to be honest, is not having its golden days recently. The shifting governmental policies and the cut-throat competition are considered to be the main reason behind it. On

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Significance of Outsourcing Telemarketing Services in the U.K.

Every prospect, once during his lifetime must go through the tough decision of choosing between outsourced telemarketing services and hiring In-house telemarketers. Though both seem pretty viable options, the winner can only be one and in the countries

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Why You Need Empathy in Your Customer Service Team

Empathy should not be confused with sympathy which is the recognition of other person’s problem, even showing concern but remain entirely unaffected from within. Empathy is connecting with others on an emotional level. Wikipedia defines Empathy as the

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Why Digital Transformation is Crucial for Contact Center’s Survival

If you are from the contact center industry, then you must have noticed many modernizations in this sector in the past few years. The industry is moving ahead with customer’s and client’s expectations to provide them a truly advanced service and solution t

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Why Analytics Has A Significant Role in Call Centers in the U.K

The call center industry in the U.K is going through a transformation. It is no longer just about answering phone calls or making calls to customers. Call centers have become a hub for customer engagement and customer satisfaction. The importance of excell

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How Call Center Services Can Help in Customer Lifecycle Management

Every business function revolves around its customers. Everything from the very first contact with them to keeping them engaged with the brand needs to be carefully managed to provide them the best experience needed. There is an entire funnel that of custo

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Providing Better Patient Care through Healthcare BPO Outsourcing

The healthcare sector is one of the most prominent sectors of the business world. The services provided by this sector are crucial and essential to any nation. From diagnosing diseases to curing them, these are some of the major functions of the companies

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The Importance of Managing Customer Experience

Making your customers happy is the chief concern for any business. I make it sound like a simple task but there are only a handful of companies that have truly been able to master the art of customer satisfaction. These are the companies that have grown ex

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What to Expect in the Call Center Industry in 2018

Not long ago, I posted an article on this blog about the various call center trends that emerged in 2017. As we are closing in on the arrival of the new year, it is time to take a good look at what the call center industry can expect to see in the coming y

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Live Chat Agents vs Chat Bots: The Future of Customer Service

The discussion on whether chatbots are the future of customer service has been around ever since this technology has been introduced in the business world. Though there are no doubts about the fact that chatbots are going to make a huge impact in the comin

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Benefits of Live Chat Support for Businesses in the U.K

The customer service agents of any company today deal with a majority of young consumers. Consumers that are tech savvy, that is online all the time thanks to their smartphones and consumers that instead of talking to a customer service rep on the phone wo

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Will Facebook Customer Chat be a Game Changer?

Facebook already has taken over the consumer market by becoming the most dominant social media platform in the world. But, apparently, they are not satisfied with just that. Facebook is now looking to dominate the business or the enterprise world as well.

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Getting your Call Center Prepared for Black Friday and Cyber Monday

The month of November officially kick-starts the holiday season across the U.S. It is not only because of Thanksgiving but also because of the two biggest sales of the year that occur in this month. I am talking about “Black Friday” and “Cyber Monday”. On

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Why Voice is Still an Important Customer Service Channel

I have stressed the benefits of multi-channel customer service several times in my previous blog posts. The growing number of channels that customers can use to interact with a brand has made companies switch their focus from the voice channel to others li

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