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Go directly to the hotel, as they might reward you with a free night stay or similar because of your horrible experience.
Here's one of them: http://www.complaints.com/
Good Luck !!
Most hotel's have a website try searching the hotel name on google to find their site where you can post your reveiw. If they do not have one I advise posting it in the newspaper or telling the hotel directly. Complaint sites are usually ignored.
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There are severa options:
The Better Business Bureau website
complaint.com
and epinion.com
The biggest and best site is http://www.tripadvisor.com/
Some others...
http://www.yelp.com/
http://www.boo.com/
http://www.resideo.com/
And, of course, contact the hotel (the actual hotel & the chain headquarters).
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What's a good website to post a hotel complaint?
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What is the best website to complain about a hotel that gave very poor service?